Refund Policy | RapKit

Summary

RapKit sells credits that you spend on AI generations (lyrics, songs, music videos, audio tools). This policy explains exactly when money comes back to you. Two rules cover almost everything: failed generations refund themselves, automatically, per item — and if a purchase doesn't work for you at all, you can ask us for a refund of unused credits.

Failed generations refund automatically

Every generation is billed per item. If an item fails, the system retries it automatically. If it still fails, the credits for that item only return to your balance on their own — you never lose credits for something you didn't get. You don't need to email us for this; it happens in the product.

Requesting a refund for a purchase

If a purchase isn't working for you — technical problems, accidental double purchase, or you simply couldn't use what you bought — contact us and we'll make it right:

• Window: within 14 days of the purchase.
• What's refundable: credits that are still unused on your balance. Once credits have been spent on successful generations, that portion can't be refunded — the upstream AI compute has already been paid for.
• Subscriptions: you can cancel anytime; cancellation stops all future charges. The current billing month is not refunded, but the credits and features for that month remain available until it ends.

We may decline a refund if a substantial portion of the pack has already been consumed or we detect abuse (e.g. refund-then-reuse patterns).

How to request

Email support@rapkit.app with:

1. The email address on your RapKit account
2. Your order number (from the payment receipt, or Settings → Payments)
3. One or two lines about what went wrong

We reply within 1–2 business days. Approved refunds go back to the original payment method, typically within 5–10 business days depending on your card issuer or payment provider.

Please contact us before opening a card chargeback — it's faster for both sides, and chargebacks filed without contacting us first may lead to account suspension.

Your statutory rights

Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence, including EU/UK withdrawal rights where they apply to your purchase.

Changes to this policy

We may update this policy as the product evolves. The "Last updated" date at the top always reflects the current version.